FAQ & Contact

We ship your order with DHL and UPS. Shipping costs within Germany are 6.95 euros. From an order value of 99 euros, we deliver free of charge. Further details on our shipping conditions can be found under "Shipping and payment conditions".

The delivery time is stated directly on the product page for every wine. Wines from our warehouse usually reach you in 1-2 working days. Wines that we order specifically for you from our partners usually take 5-7 working days. Deliveries to other EU countries take longer accordingly. You will receive a shipping confirmation with a tracking code from us as soon as your package is on its way.

Your order confirmation email will contain a tracking code that you can use to track your order at any time.

DHL shipment tracking
UPS shipment tracking

If you have any further questions, please use our contact form or write to us at info@vinoscout.de.

Yes, absolutely! Take advantage of our Click & Collect service: Order your wine conveniently online and pick it up during our opening hours at our flagship store in Kleinmachnow. Collection is free.

We offer you the following payment options:

• Credit card (Visa, Mastercard, American Express)
• Debit card (Maestro)
• PayPal
• Klarna – including payment by invoice. Klarna decides which options you receive after its own check.
• Apple Pay and Google Pay

With Klarna, you pay to Klarna, not to us – you will receive payment details and deadlines directly from Klarna.

Further details can be found under Shipping and payment terms.

We pack your wine bottles in certified wine cartons. Should a bottle arrive damaged, please send us a photo of the damaged bottle and contact us via our contact form or by email at info@vinoscout.de. We will arrange a replacement immediately.

In rare cases, cork taint can occur – this can happen with any wine sealed with a natural cork, regardless of the producer. If you notice cork taint, please contact us with a brief description. We will find a solution together.

If the desired vintage is no longer available, we will normally contact you before shipping. However, should an error have occurred, please get in touch with us. We will find a suitable solution – be it an exchange or a credit note.

With a customer account you benefit from numerous advantages:

• Collect bonus points with every purchase
• Automatic assignment to your customer group (Bronze, Gold, Platinum, VIP)
• Discounts depending on customer group (3%, 5% or 10%)
• Faster ordering thanks to saved data
• Overview of all your orders
• Access to exclusive offers

You can find all the details about our customer model under Vinoscout Customer Model.

The upgrade happens automatically, based on your total sales with us:

• Bronze: Registration (0% discount)
• Gold: from 1,000 Euro total sales (3% discount)
• Platinum: from 3,000 Euro total sales (5% discount)
• VIP: by invitation (10% discount)

Every order you place while logged into your customer account counts – regardless of when it was. Separate levels apply to corporate customers. You can see your current status in your customer account.

As a Bronze, Gold or Platinum customer, you automatically collect bonus points:

• 1 Euro purchase value = 1 bonus point
• 1 bonus point = 3 cent discount
• You can pay a maximum of 30% of your purchase price with bonus points.

You can view your collected bonus points at any time in your customer account. VIP customers do not receive bonus points due to their higher discount.

The button in the bottom left corner of the shop will take you to your bonus points area. Here you can redeem your earned bonus points for vouchers and selected products. You can then add these to your shopping cart with a single click.

You can use up to 30% of your purchase price with redeemed bonus vouchers or bonus products.

No, bonus points are personal and cannot be transferred to other accounts.

With us, you have access to over 4,000 wines that we permanently keep in stock – online and also directly at our large flagship store in Berlin – ready to take away.

We have over 4,000 wines and spirits in our selection. If a product is not listed or is currently unavailable, please send us a personal inquiry to info@vinoscout.de. We will gladly check if we can source the wine for you.

All customers of legal age can order from us – both private and business customers. We offer special B2B conditions for business customers. Please contact us at sales@vinoscout.de for more information.