Withdrawal

Here you can declare the withdrawal of an order. Please enter your email address and the order number.

Our right-of-withdrawal policy applies.

Free Shipping

Good wine should bring joy – not be complicated. That's why we offer free shipping within Germany and Austria for orders over €99 and ensure fast, reliable delivery. Whether it's a single bottle or a discovery case, your order will arrive safely packaged and hassle-free. Clear, fair, and without surprises – just the way we want to buy wine ourselves.

Transparency and fairness

Our customer model reflects our brand values: accessibility, authenticity, a spirit of discovery, and sustainability . Everyone can join us and will be treated fairly. The more you become part of the Vinoscout community, the more you benefit. We believe in a collaborative wine culture where connoisseurs and newcomers learn from each other. No hidden costs, no complicated terms and conditions – just transparent benefits that grow with your passion for wine.

Security & Trust

Over 150,000 satisfied customers speak for themselves. At Vinoscout, you shop securely – with protected payment methods and reliable shipping. Your data is just as safe with us as your wines. Trust isn't just a marketing promise for us, it's the foundation of every order.