Vinoscout
in a new look
New look. Same passion for really good wine.
And even more exciting discoveries for your glass.
New design. Same passion.
As you may have noticed, we've been gradually giving Vinoscout a new look over the past few months. With a fresh design, cleaner lines, and modern imagery, we've repositioned ourselves – and now our online shop has fully embraced this new branding. Vinoscout remains exactly what you know – just a bit more modern, clearer, and even better digitally.
4000 WINES. AND MORE ARE BEING ADDED.
Even now, you'll find an exceptionally large and carefully curated selection of over 4,000 wines from around the world. In recent months, we've invested heavily to discover even more special wines, winemakers with distinctive personalities, and wines with real stories for you. So it's not just getting bigger, but above all, more exciting – and we look forward to bringing you even more true highlights in the future.
MORE THAN JUST A NEW SHOP.
With the new shop, we've laid the foundation to offer you many more features and noticeable improvements in the coming months. We're working on even smarter recommendations so you can find the wines that are truly perfect for you, and on exciting new ways to make your journey through the world of wine with us even more enjoyable. This relaunch is therefore not an end, but a start brimming with great ideas already in the pipeline – stay tuned!
YOUR ACCOUNT CAN NOW DO MORE.
With the new shop, your personal Vinoscout account has also been migrated and technically improved to ensure everything runs even more smoothly for you. Our customer loyalty program, optimized a few months ago, is naturally included as well – along with your collected bonus points, which will of course remain valid. If you haven't yet explored this in detail, you'll find all the information below and learn about the additional benefits we now offer.
FAQ for the new shop
What has changed in the new shop?
Our new shop will still feel familiar to you, because the most important things remain the same: You'll find our selection as usual and can still easily order your favorite wines. At the same time, we've modernized the shop both visually and technically. This means a fresher design, clearer navigation, and an overall better user experience. We've also improved or redesigned some features. This includes, in particular, our bonus point system, which is now managed via a user-friendly widget. Logging into your customer account also works slightly differently than before.
You can find more detailed explanations in the further FAQs below.
The new shop is the technical foundation for many further improvements that we will gradually introduce. So look forward to new functions and additional features that will make your shopping experience even better in the future.
How does the new bonus point system work?
With every purchase in our shop, you automatically collect bonus points. For every euro spent, you receive one bonus point, which is credited to your personal bonus point account. One bonus point is worth approximately 3 cents.
All the features related to your bonus points are conveniently located in our new, user-friendly bonus points widget. You can open it at any time in the bottom left corner of the shop to view, manage, and redeem all your bonus points.
This is how the bonus point system works
- You collect bonus points with every purchase.
- Your collected points will be displayed in your bonus points account.
- You can use your bonus points to buy vouchers (e.g. €10 or €30 discount).
- You can activate purchased vouchers in the widget.
- Activated vouchers will be added directly to your shopping cart and deducted at checkout.
Important instructions
Tip: It's best to fill your shopping cart first and then redeem a voucher. Vouchers will only be displayed in the shopping cart once all conditions have been met (e.g., a required minimum spend).
- Vouchers may not exceed 30% of the total shopping cart value.
- Bonus points are personal and non-transferable.
- VIP customers do not receive bonus points due to their already highest discount.
- Should a VIP customer still wish to receive bonus points, they can contact customer support at any time.
This keeps everything clear, understandable and in one central location – directly in the bonus points widget.
Why do I have to log in again the first time I visit the new shop?
We've migrated our shop from Shopware to Shopify. All existing customer accounts have been transferred, so you don't need to register again.
However, the system change has altered the login procedure. For security reasons, previous passwords could not be transferred, and customers are no longer automatically logged in to the new shop.
Shopify no longer uses a traditional password system. Instead, you receive a secure login link via email each time you want to log in. You can use this link to log directly into your customer account. This method is simpler and more secure, as you don't have to remember a password.
Here's how to log in to the new shop:
Click on “Login / Account” in the shop.
Enter the email address you already have with us as a customer.
You will receive an email with your personal login link.
Click on the link to log directly into your customer account.
Your customer account, your data and your previous information have of course been transferred to the new shop.
Should you experience any problems logging in, our support team will be happy to assist you. Simply contact us by email or phone – you can find our contact details in the contact section of our website.
Why do I no longer need a password to log in to the new shop?
Our new shop uses a modern and particularly secure login system without a password. Instead of using a password, you will receive a personal login link via email each time you want to log in.
Simply enter your email address and you will immediately receive a secure registration link. Clicking this link will automatically log you into your customer account.
This method has several advantages:
- Increased security, as passwords cannot be stored or stolen.
- Easier registration because you don't have to remember a password.
- Quick login, directly via the link in your email
This allows you to log into your customer account securely and easily at any time.
I redeemed a bonus points voucher, but I don't see it in my shopping cart.
In most cases, this is because the conditions for the voucher in the shopping cart have not yet been met.
Please proceed as follows: First, fill your shopping cart and then activate the voucher via the bonus points widget. Vouchers will only be displayed and applied in the shopping cart once all requirements have been met.
This includes in particular:
- The required minimum merchandise value for the voucher has been reached.
- The voucher amount does not exceed 30% of the total shopping cart value.
Once these conditions are met, the activated voucher will automatically be displayed in the shopping cart and applied.
Should the voucher still not appear, please contact us briefly by email or phone. Our support team will be happy to assist you. You can find the contact details and phone number at the bottom of the page in the contact section.
How do I redeem bonus points in the new shop?
You can easily redeem your bonus points via the bonus points widget in the shop. You'll find it in the bottom left corner of the page.
Open the widget to see your current points balance. There you can exchange your collected bonus points for vouchers, for example, for Euro discounts or selected products. You can then activate the desired voucher, which will automatically add it to your shopping cart and apply it at checkout.
Important: Please fill your shopping cart first and then activate the voucher. The voucher will only be visible and applied once the shopping cart conditions are met.
Please also note: Vouchers can amount to a maximum of 30% of the shopping cart value.
Why can't I use the new bonus points module as a VIP?
As a VIP customer, you already receive the highest and best possible discount on our product range. For this reason, the bonus points program for VIP accounts is not activated by default, as it is primarily intended for customers who do not receive a VIP discount.
If you, as a VIP customer, still see bonus points in your account but are unable to redeem them via the bonus points widget, please contact our support team.
Simply send us an email or give us a call – we'll take a look at your account and find a suitable solution together. You can find the relevant contact details in the contact section of our website.